4 ms·

So how does Google get away with "legendarily bad" customer service while EA cannot? I guess in a way EA charges a good bit for the games and good support is e

So how does Google get away with "legendarily bad" customer service while EA cannot? I guess in a way EA charges a good bit for the games and good support is expected, but still. I paid $300 for a Nexus 4, I should get something more than a message board.

Lewisham 14y ago
This is as opposed to the bug reports you can file with other smartphone makers? I'm not trying to be snarky (well, a little bit), but you simply can't file a bug about an iPhone. You can go to the Apple Discussion Forums and see threads that go on for pages and pages with no involvement from anyone from Apple at all. The only difference is that Apple releases one model at a time, so if there's a problem, everyone has it at once and it garners enough media attention to warrant a response. I have no idea how one would file bugs about Windows Phone 8 either. That Google makes their bug tracker visible doesn't mean they're doing any more or less than the other guys.
- redcircle 14y ago
  Apple's bug tracker is accessible to developers: https://bugreport.apple.com https://bugreport.apple.com
- snaky 14y ago
  About Windows Phone 8 there are "suggestions" at http://windowsphone.uservoice.com/forums/101801-feature-suggestions http://windowsphone.uservoice.com/forums/101801-feature-sugg...
cheald 14y ago
Google's customer service is absent. EA's is actively hostile.
- snaky 14y ago
  Absent would be better than lying. http://things-linux.blogspot.ru/2013/04/the-fine-art-of-corporate-fibbing.html http://things-linux.blogspot.ru/2013/04/the-fine-art-of-corp...
  - icebraining 14y ago
    Did the author of that post actually called? "Word has" doesn't inspire much confidence. Not that I believe Google doesn't lie, sure they do.
robotmay 14y ago
My experience with EA's customer support has actually been rather good. I pretty stupidly bought Battlefield 3 Premium, thinking it included a copy of the actual game (I already owned it on the 360 and was switching to the PC). When I realised it didn't and that I'd need to shell out another £30, I sent EA a grovelling email asking for a refund. They refunded me, no questions asked, within the day. I've had a similar issue with Steam in the past, and they flat out refused to refund me for a mistaken purchase. I suspect that EA customer support, for many people, is perfectly decent. You only ever hear about the complaints because people who are satisfied don't make a big fuss of it.

Lewisham 14y ago

This is as opposed to the bug reports you can file with other smartphone makers? I'm not trying to be snarky (well, a little bit), but you simply can't file a bug about an iPhone. You can go to the Apple Discussion Forums and see threads that go on for pages and pages with no involvement from anyone from Apple at all. The only difference is that Apple releases one model at a time, so if there's a problem, everyone has it at once and it garners enough media attention to warrant a response. I have no idea how one would file bugs about Windows Phone 8 either. That Google makes their bug tracker visible doesn't mean they're doing any more or less than the other guys.

redcircle 14y ago
Apple's bug tracker is accessible to developers: https://bugreport.apple.com https://bugreport.apple.com
snaky 14y ago
About Windows Phone 8 there are "suggestions" at http://windowsphone.uservoice.com/forums/101801-feature-suggestions http://windowsphone.uservoice.com/forums/101801-feature-sugg...

cheald 14y ago

Google's customer service is absent. EA's is actively hostile.

snaky 14y ago
Absent would be better than lying. http://things-linux.blogspot.ru/2013/04/the-fine-art-of-corporate-fibbing.html http://things-linux.blogspot.ru/2013/04/the-fine-art-of-corp...
- icebraining 14y ago
  Did the author of that post actually called? "Word has" doesn't inspire much confidence. Not that I believe Google doesn't lie, sure they do.

robotmay 14y ago

My experience with EA's customer support has actually been rather good. I pretty stupidly bought Battlefield 3 Premium, thinking it included a copy of the actual game (I already owned it on the 360 and was switching to the PC). When I realised it didn't and that I'd need to shell out another £30, I sent EA a grovelling email asking for a refund. They refunded me, no questions asked, within the day. I've had a similar issue with Steam in the past, and they flat out refused to refund me for a mistaken purchase. I suspect that EA customer support, for many people, is perfectly decent. You only ever hear about the complaints because people who are satisfied don't make a big fuss of it.