I think it would have been fair for Prof. Galloway to reply, "I understand my policy inconvenienced you, but it is my policy for a very good reason, and I'm not

I think it would have been fair for Prof. Galloway to reply, "I understand my policy inconvenienced you, but it is my policy for a very good reason, and I'm not changing it." There's an interesting clash here between the view of students as supplicants receiving the privilege of an education, and the view of them that you suggest, which is as consumers paying for a service. I think there's some truth in both perspectives. I definitely agree, though, that the school should get out in front of this. If students really have so little information on which to make irreversible course choices, that seems like a problem to me. Your video suggestion is an excellent one.