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If this were happening in my city and Google came along with Fiber, and AT&T and Time Warner decided to upgrade their infrastructure in response, I'd totally ju
by bratsche 14y ago
If this were happening in my city and Google came along with Fiber, and AT&T and Time Warner decided to upgrade their infrastructure in response, I'd totally jump ship to Google anyway.
I think a lot of people have been unhappy with their service providers for a long time, for more reasons than just the speed.
- wlesieutre 14y agoAt least when I have a problem with Comcast I can eventually get a rep on the phone to fix it. Can anybody with Google Fiber comment on whether the customer support is better than their other products'? Even paying Google Apps customers have said that it's almost nonexistent. I realize it's possible since this is a (relatively) expensive paid service, but Google has a lot less experience doing customer service even less than AT&T or Comcast. And their usual approach of "Make a webpage listing common problems" might not work as well for fixing internet service outages.
- natrius 14y agoI've used Google's support for Nexus devices, and it's been pretty good. Talked to a human being, walked through the troubleshooting with her for a few minutes, then RMAed the phone.