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That may be due to their ISPs/datacenters rules. Did you try to file a ticket and got refused? I'd be really surprised. Whenever I needed their help, they were

by mantas 14y ago

That may be due to their ISPs/datacenters rules. Did you try to file a ticket and got refused? I'd be really surprised. Whenever I needed their help, they were awesome every single time. One time I was traveling and I couldn't pay on time due to bank issues. They gave me extra time to pay rather than terminating on 10th day!

yogo 14y ago
No I haven't had a problem with getting an additional address in the past except for one case where I decided to get the process started before completing the purchase on GoDaddy. I just take the SNI route these days just not to be bothered. Their support responds quickly but this is almost akin to having to wait for a hosting company to setup your vps. I'm probably just spoiled by the instantaneity of everything else.