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As a Hetzner customer I think this is more than fair. If someone reports abuse from my server, hetzner should forward me the report. They do not have access to

As a Hetzner customer I think this is more than fair. If someone reports abuse from my server, hetzner should forward me the report. They do not have access to the server, so why in the world would they do anything but forwarding it to the person or company that does in fact have access? Protip: Don't put your credit card number in the abuse report. Just put the logs or whatever is required to prove that there was in fact abuse from that server.

danudey 14y ago
The problem is that if you have someone using Hetzner's network for spamming or other illegal activities, you'd expect the ISP to want to keep their network clean of these sorts of things and investigate. Instead, they just say 'whatever, not our problem'. On top of that, though, forwarding the complaint to the server owner just makes a mess of things, because now the server owner can target you and make your life hell. They can send you threats, DDoS your mail system, flood your inbox, etc., all the while knowing that Hetzner has their back. It's like if you saw someone assaulting someone in an alley and called the police, and the police took the information you gave them and gave it to the person who assaulted them. Now they know who you are, and they can come after you too. Now your only real solution is to just not report it when someone does bad things, because you know it's not going to get fixed and it's just likely to cause problems for you down the road.
- mschuster91 14y ago
  Well, Hetzner does not state it in their RIPE record (https://apps.db.ripe.net/search/query.html?searchtext=5.9.120.209&flags=&sources=RIPE_NCC&grssources=&inverse=&types=#resultsAnchor https://apps.db.ripe.net/search/query.html?searchtext=5.9.12...) that the email is NOT handled by Hetzner staff. In contrast, Manitu (another German hoster) explicitly states this: https://apps.db.ripe.net/search/query.html?searchtext=217.11.51.9&searchSubmit=search#resultsAnchor#resultsAnchor#resultsAnchor https://apps.db.ripe.net/search/query.html?searchtext=217.11...

danudey 14y ago

The problem is that if you have someone using Hetzner's network for spamming or other illegal activities, you'd expect the ISP to want to keep their network clean of these sorts of things and investigate. Instead, they just say 'whatever, not our problem'. On top of that, though, forwarding the complaint to the server owner just makes a mess of things, because now the server owner can target you and make your life hell. They can send you threats, DDoS your mail system, flood your inbox, etc., all the while knowing that Hetzner has their back. It's like if you saw someone assaulting someone in an alley and called the police, and the police took the information you gave them and gave it to the person who assaulted them. Now they know who you are, and they can come after you too. Now your only real solution is to just not report it when someone does bad things, because you know it's not going to get fixed and it's just likely to cause problems for you down the road.

mschuster91 14y ago
Well, Hetzner does not state it in their RIPE record (https://apps.db.ripe.net/search/query.html?searchtext=5.9.120.209&flags=&sources=RIPE_NCC&grssources=&inverse=&types=#resultsAnchor https://apps.db.ripe.net/search/query.html?searchtext=5.9.12...) that the email is NOT handled by Hetzner staff. In contrast, Manitu (another German hoster) explicitly states this: https://apps.db.ripe.net/search/query.html?searchtext=217.11.51.9&searchSubmit=search#resultsAnchor#resultsAnchor#resultsAnchor https://apps.db.ripe.net/search/query.html?searchtext=217.11...