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> I can totally understand Hetzner for just forwarding abuse complaints to the client (for root servers, the hoster usually has no "emergency ssh keys"), so the
by claudius 14y ago
> I can totally understand Hetzner for just forwarding abuse complaints to the client (for root servers, the hoster usually has no "emergency ssh keys"), so the faster the original owner of the server can boot out the hacker, the better.
Removing confidential information from such an email should take ~2min, I think that’s time well-spent, especially given that email per se is not a real-time medium.
- mschuster91 14y agoI guess their automated forward system regex-greps the IP out of the complaint email and then forwards the mail to the applicable customer(s), so this system actually is realtime. Also, it places the burden of dealing with spam on the customer, so that the hoster doesn't have to do spam-filtering.