It all comes back to the pricing debacle at the start of his tenure. Getting rid of sales and clearance was just not a good idea: it chased away old customers

It all comes back to the pricing debacle at the start of his tenure. Getting rid of sales and clearance was just not a good idea: it chased away old customers and didn't bring in many new ones. That drove sales dramatically down at the stores, and when it was reverted, it took away a lot of his credibility.