The problem is, you only got the FAQ after a good while and without any decent apology from Heroku. In your printer example, it's like your printer is not prin

The problem is, you only got the FAQ after a good while and without any decent apology from Heroku. In your printer example, it's like your printer is not printing a 0 at the end of each of your invoices, and 2 months later tells you it didn't print the 0 because it didn't have enough ink so it skipped the 0 to save on ink.