" By offering a full refund" They only singled out the 71 people and offered to refund them if customers reached out to instacart. If they were really committ

" By offering a full refund" They only singled out the 71 people and offered to refund them if customers reached out to instacart. If they were really committed to making customers whole, they would proactively refund the charges and refund the fee (and then ask the customers if they would like to continue with the service).