No, but what you are looking for is an indication of future risk. By offering a full refund, Instacart demonstrated a strong commitment to making sure it never

No, but what you are looking for is an indication of future risk. By offering a full refund, Instacart demonstrated a strong commitment to making sure it never happens again by demonstrating that they would incur serious financial penalties upon themselves. Heroku, on the other hand, have made it impossible for me and others to determine whether they are victims of ignorant customers shooting themselves in the foot or whether those customers had a legitimate complaint. Sincere explanation or grin-fucking. The complaints against Heroku seem technically sound, but without me actually using Heroku, I'd never know. I am a potential Heroku customer. After that "apology", I have to add to my pros/cons list a risk that the complaints were valid. Had Heroku taken Instacart's direction, that risk would be mitigated.