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Disney has a reputation for doing everything in their power to deliver exceptional customer service and epic experiences. They even run a company that teaches o
by davemel37 14y ago
Disney has a reputation for doing everything in their power to deliver exceptional customer service and epic experiences. They even run a company that teaches other companies how to treat customers right. http://disneyinstitute.com/ http://disneyinstitute.com/
Personally, I think this is a perfect opportunity for Disney to make a HUGE PR WIN, by apologizing, and paying out a nice and fair royalty without a fight. I would be very disappointed if they miss this opportunity.
- mark-r 14y agoI can vouch for their service. I once lost my rental car keys while at one of the Disneyworld hotels, and I got no help from the rental company aside from the key code. The Disney folks sent one of their locksmiths to help me and he tried about half a day to make a key that would start the car. His dedication and attitude were remarkable.
- alanfalcon 14y agoWow. Lost my keys at Universal Studios once and it was just a very long, very expensive night (given my budgetary realities at the time).