That's a long story. Suffice it to say that I have more exterminators as clients than massage therapists -- apparently when a client forgetting an appointment

That's a long story. Suffice it to say that I have more exterminators as clients than massage therapists -- apparently when a client forgetting an appointment means your three employees just drove 45 minutes to get locked out of a house that irks (and costs) more than just having to play Angry Birds until you get a walk-in.