Maybe worth mentioning again: * Try using the personal pronoun "I" as much as possible. This is used in the 7 rules itself "I... and I... and I..." * Try to

Maybe worth mentioning again: * Try using the personal pronoun "I" as much as possible. This is used in the 7 rules itself "I... and I... and I..." * Try to have the difficult conversation 1 on 1 and face-to-face Avoid situations where there is more at stake for the person you are having the difficult conversation with.