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The page was about T-Mobile USA, formerly known as VoiceStream. Nowadays, it is owned by Deutsche Telekom, but it has little to do with the T-Mobile brand in ot

The page was about T-Mobile USA, formerly known as VoiceStream. Nowadays, it is owned by Deutsche Telekom, but it has little to do with the T-Mobile brand in other countries. T-Mobile USA doesn't offer domain or web hosting services. T-Mobile USA mostly just sells budget cellphone plans. They're a small player trying to gain more marketshare. I suspect you're talking about T-Mobile Hungary which, like T-Mobile in other European countries, is the largest carrier in the country and really couldn't care less about its customers. (I'm a subscriber with T-Mobile in The Netherlands, where the company isn't dominant. The situation is better here.)

friendly_chap 14y ago
Yeah I suspected they may differ but how come they don't control the quality at the top? Developing shitty ad hoc in house software? Which company allows that?
yareally 14y ago
All of what you said is 100% true about T-Mobile USA. Just to amend, their tech support and customer service is similar. From friends I know that deal with them, they outsource all their tech support to firms with employees that can barely speak English and are inadequately trained. I don't like dealing with Verizon (Vodaphone for those outside the US) customer service either, but their service is still leap years ahead.
- Samuel_Michon 14y ago
  “Verizon (Vodaphone for those outside the US)” Verizon and Vodafone are separate publicly traded companies. Verizon Wireless is a joint venture between Verizon and Vodafone. Vodafone owns 45% of Verizon Wireless. However, Verizon has a 23% stake in Vodafone Italy. Complicated, but not the same company.
EliRivers 14y ago
Now that's interesting; a brand in one country that's doing well (if I take your word for it, which I will - no reason not to :) ) is (presumably) being actively damaged by the incompetence of companies operating under that brand in other countries. What happens in this sort of case? Can we expect to see T-Mobile US try to rebrand or rename itself?
- Samuel_Michon 14y ago
  T-Mobile has a better reputation in the US than it has in most European countries. It’s not so much about the T-Mobile brand, but about the companies it acquired. In the US, T-Mobile doesn’t have a large network, which makes it uninteresting to customers who travel, but at least it’s relatively cheap. In Europe, the problem is that the T-Mobile networks are the incumbents. As we know from AT&T before the Baby Bell division, dominant parties tend to get lazy and lose interest in their customers’ wishes. Like the cable companies in the US, T-Mobile doesn’t have a lot of customers because it’s such a great company, it has lots of customers because of mergers & acquisitions, false advertising, and lack of choice.

friendly_chap 14y ago

Yeah I suspected they may differ but how come they don't control the quality at the top? Developing shitty ad hoc in house software? Which company allows that?

yareally 14y ago

All of what you said is 100% true about T-Mobile USA. Just to amend, their tech support and customer service is similar. From friends I know that deal with them, they outsource all their tech support to firms with employees that can barely speak English and are inadequately trained. I don't like dealing with Verizon (Vodaphone for those outside the US) customer service either, but their service is still leap years ahead.

Samuel_Michon 14y ago
“Verizon (Vodaphone for those outside the US)” Verizon and Vodafone are separate publicly traded companies. Verizon Wireless is a joint venture between Verizon and Vodafone. Vodafone owns 45% of Verizon Wireless. However, Verizon has a 23% stake in Vodafone Italy. Complicated, but not the same company.

EliRivers 14y ago

Now that's interesting; a brand in one country that's doing well (if I take your word for it, which I will - no reason not to :) ) is (presumably) being actively damaged by the incompetence of companies operating under that brand in other countries. What happens in this sort of case? Can we expect to see T-Mobile US try to rebrand or rename itself?

Samuel_Michon 14y ago
T-Mobile has a better reputation in the US than it has in most European countries. It’s not so much about the T-Mobile brand, but about the companies it acquired. In the US, T-Mobile doesn’t have a large network, which makes it uninteresting to customers who travel, but at least it’s relatively cheap. In Europe, the problem is that the T-Mobile networks are the incumbents. As we know from AT&T before the Baby Bell division, dominant parties tend to get lazy and lose interest in their customers’ wishes. Like the cable companies in the US, T-Mobile doesn’t have a lot of customers because it’s such a great company, it has lots of customers because of mergers & acquisitions, false advertising, and lack of choice.