Can they do better? If so, why aren't they, and how do they propose to do so? Nice to see they realize that everyone hates them... Now if only they'd provide so

Can they do better? If so, why aren't they, and how do they propose to do so? Nice to see they realize that everyone hates them... Now if only they'd provide something other than useless rhetorical spin. Good example of how NOT to run a company.