4 ms·

This is a really interesting issue: how can you do discounts to get new users without upsetting your existing paid users?

dawie 18y ago
Agreed. Dreamhost really pissed me off, because their $5 deal was only for new cutomers. Even though I was a cutomer 2 years ago, I couldn't use the St Patric's day coupon. :-(
- villageidiot 18y ago
  How about getting a friend or family member to set up a new account in their own name and let you use it. In return you could buy them a cup of coffee or something.
  - smokey_the_bear 18y ago
    I think they restricted it by domain name
Brushfire 18y ago
Yeah, it is very difficult. Some retail stores (who deal with this regularly) allow customers within a certain timeline to request the discount. However, I'm not certain how well this works in practice, and I have no idea how well it would work for online stuff. People already feel more entitled when it comes to the offerings between free and premium services, so I think its psychologically more problematic. For me, I've been a Dropbox Pro user for months now, so I wouldn't really expect to get this kind of discount. But perhaps it would be nice if I could gain more than just space as a benefit for referring all my friends to the service. I don't need the space, but I would like to get an account credit for a small part of their subscription $$. I regularly tell people about dropbox and having an affiliate like service would help expansion, I think.
- lux 18y ago
  They do offer extra space for referrals actually (0.5GB/referral up to 6GB free on top of the 2GB free or pro plan). I had already referred a bunch of people so I emailed them and they quickly credited my account! Try sending them a nice message, they seem to be pretty on top of customer service :)
- lux 18y ago
  Haha, I misread your sentence "...more than just space as a benefit of referring..." For sure, credits would be very welcome too, although permanent extra space is decent as well. I'm at 60% of my 50GB, so I'm already getting to be a bit space-conscious.

dawie 18y ago

Agreed. Dreamhost really pissed me off, because their $5 deal was only for new cutomers. Even though I was a cutomer 2 years ago, I couldn't use the St Patric's day coupon. :-(

villageidiot 18y ago
How about getting a friend or family member to set up a new account in their own name and let you use it. In return you could buy them a cup of coffee or something.
- smokey_the_bear 18y ago
  I think they restricted it by domain name

Brushfire 18y ago

Yeah, it is very difficult. Some retail stores (who deal with this regularly) allow customers within a certain timeline to request the discount. However, I'm not certain how well this works in practice, and I have no idea how well it would work for online stuff. People already feel more entitled when it comes to the offerings between free and premium services, so I think its psychologically more problematic. For me, I've been a Dropbox Pro user for months now, so I wouldn't really expect to get this kind of discount. But perhaps it would be nice if I could gain more than just space as a benefit for referring all my friends to the service. I don't need the space, but I would like to get an account credit for a small part of their subscription $$. I regularly tell people about dropbox and having an affiliate like service would help expansion, I think.

lux 18y ago
They do offer extra space for referrals actually (0.5GB/referral up to 6GB free on top of the 2GB free or pro plan). I had already referred a bunch of people so I emailed them and they quickly credited my account! Try sending them a nice message, they seem to be pretty on top of customer service :)
lux 18y ago
Haha, I misread your sentence "...more than just space as a benefit of referring..." For sure, credits would be very welcome too, although permanent extra space is decent as well. I'm at 60% of my 50GB, so I'm already getting to be a bit space-conscious.