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We will enhance the site as we continue to move forward, thank you for pointing this out.
by keltecp11 18y ago
We will enhance the site as we continue to move forward, thank you for pointing this out.
- johns 18y agoIf you get errors reported like this to your customer support, try answering with a more personable response. The way you phrased this comes off as dismissive and doesn't specifically address the issue reported.
- patio11 18y agoWould you have preferred "You use a niche browser on a niche operating system which our analytics indicates less than 1 out of 10,000 visitors use, accordingly, we're spending our engineering resources elsewhere and I would not expect resolution of this anytime soon. Toodles"?
- johns 18y agoActually, yes. That's way more personable and less canned. I also said, "if you get emails like this" meaning similar in nature, not necessarily subject matter.
- blhack 18y agoWe're all geeks (and most of us are also programmers and webdevs) here. Howabout a technical description of whats going on instead of a canned response?