>If A-Company is using "intelligent routing" and B-Company uses "random routing," but B-Company has better performance and slower queue times, who are you going

>If A-Company is using "intelligent routing" and B-Company uses "random routing," but B-Company has better performance and slower queue times, who are you going to choose? That's not the point. As I think of it, "performance" is an observation of a specific case while intelligent/random can be used to predict performance across all cases.