I'll comment on this just to clarify a few things and we can agree to disagree, but these are just my thoughts: 1) I'll admit I didn't notice the fee being add

I'll comment on this just to clarify a few things and we can agree to disagree, but these are just my thoughts: 1) I'll admit I didn't notice the fee being added because I don't schedule my deliveries for future times, I just select "Immediately" and go on with my day. I don't and shouldn't ever have to expect to read to the side to see a $7.99 fee being added because I paid $99 a year to have that fee removed. Sure, I could have noticed the total amount of the bill but I didn't. 2) I also didn't place significantly small orders ($10 minimum). I placed a few orders usually in the $25-$30 range that was enough ingredients for one or two nights dinner. Two of my orders in question were under this $35 limit but not a significant amount like you seem to have claimed as a fact. 3) I didn't want a refund for my express membership nor did I want a refund of the $7.99 delivery fees associated with those orders.. I wanted an answer on why I was receiving this fee after subscribing to Instacart Express. If I would have wanted either of those things I would have expressed them in the email or blog post. The answer I got was basically that they changed the policy, charged my debit card, and it was unfortunate that I didn't receive an email. This is just shady as can be. I went through their Twitter feed, their homepage, their blog, their terms and policies, and scanned all of my email accounts to see if I could possibly have missed the email or notification. There was nothing related to this policy change anywhere which I find wrong. I felt that informing other users about this was beneficial. I'm was sure I wasn't the only one that it affected (two co-workers were affected, I learned of the second one after writing the post) and if I would not have posted this blog post I'm almost positive that Instacart would have paid no more attention to this nor informed the public that there could have been a mistake and informed them.