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"1. With the hosting provider, should I ask for free hosting, domains, etc.? It won't come close to making it up but it's something." You should leave. Demand
by niggler 14y ago
"1. With the hosting provider, should I ask for free hosting, domains, etc.? It won't come close to making it up but it's something."
You should leave. Demand some sort of refund for the remaining time (and possibly a refund for the service up to this point)
"2. Should I email the investor about the hosting problem? They don't know me directly, only through a contact. Should I just hope they didn't read it till after? Or is it too late?"
You should sign up with another hosting provider, have it up and running, and tell the investor that you are seeing issues and that this other site reflects the current state. Treat it as if your service is currently down. If you would sit on your hands under normal circumstances, your users probably wouldn't be happy and I'd hope you'd be working on a backup plan.
- DarrinC 14y agoThanks, it's up and running now, should I still tell the investor it was down? I'm thinking of tomorrow emailing the investor to tell them our hosting had some issues but they are resolved now. It sounds bad that even before the investor responds they get an email telling them that we had a problem. A big red flag it seems. Is that naive?
- niggler 14y ago"telling them that we had a problem" A very short period of hosting downtime isn't deadly. What would be a "big red flag" is if you didn't learn anything. You should be able to answer: - How did customers react to this (assuming, of course, you already have customers)? - how are you going to prevent this in the future? What is your backup plan?
- DarrinC 14y agoAs I should have clarified, it wasn't the user side of the company they were looking at, but rather the online presentation of it. But I get the feeling I should email them regardless and explain our hosting problems. I really appreciate your guidance!