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Offering a refund after asking? Awww, how cute. But since a customer needs to explicitly ask for returning money that she hasn't authorized taking, why not just
by tomash 14y ago
Offering a refund after asking? Awww, how cute. But since a customer needs to explicitly ask for returning money that she hasn't authorized taking, why not just start a chargeback process at the credit card issuer?
Seriously, automatic refund should be their first and default action AND THEN offering some kind of compensation for the inconvenience.
- jlgaddis 14y agoAgreed. If I were one of the 71, I wouldn't bother requesting a refund. I'd just call up the number of the back of my card and say "I didn't authorize this charge."
- timv 14y agoWhy only the 71? 71 people got no notification that the charges were coming. That's terrible. As far as I can tell, everyone else got an email saying "we're about to charge you $99 unless you ask us not to". Not responding != authorizing If I had any charges from Instacart relating to this mess I'd be claiming them back (but I might be nice and give IC the chance to refund it first)