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What is the agreement that they are honoring in this case? They didn't have a plan for further $35 subscription, people were either moving to the more expensive
by robryan 14y ago
What is the agreement that they are honoring in this case? They didn't have a plan for further $35 subscription, people were either moving to the more expensive subscription or canceling.
Allowing the customers who weren't aware to retrospectively cancel and also keep any value of the service they already used seems fair.
- fnordfnordfnord 14y ago> First, we’re going to refund all delivery fees paid by the people affected by this bug. I think I misunderstood that the first time, or just plain missed it. I'd be okay with it as long as what I quoted above means what I think it means.