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Thanks! All good & helpful feedback. A few comments: #1 - everything is logged automatically but our goal will be to highlight the more relevant items in the t
by philfreo 14y ago
Thanks! All good & helpful feedback. A few comments:
#1 - everything is logged automatically but our goal will be to highlight the more relevant items in the timeline (longer calls or calls where notes are taken, etc.) above the rest of the noise.
#2 - good point. our website could communicate this better (the fact that we have good call quality, though not sure how could we could "prove" it besides allowing people to try it), but it has been a top priority and is the reason we're using native apps for calling instead of web-based calling (+ using Plivo rather than just sticking an Asterisk box in EC2) -- to get the best possible call quality.
#3/#5 - we're targeting inside sales people. agree could be communicated better. though we do have call forwarding to your cell phone so we've got customers who use it even if they aren't at their desk all the time.
#6 - unlike Salesforce it's very much designed to make the individual sales people happy and as productive/efficient as possible. we've got some reporting and tools to help managers/directors, but our primary pitch is that we'll increase a team's efficiency by saving them time in data entry, finding leads, dialing phones, tracking emails, etc.