Good feedback, thanks - we definitely have work to do in both those areas. While not fully what you're asking for, our Smart Views are designed so that you coul

Good feedback, thanks - we definitely have work to do in both those areas. While not fully what you're asking for, our Smart Views are designed so that you could quickly go down a list of people with X criteria (e.g., haven't replied since last emailed > 5 days ago) and send them email from a specific Email Templates.