I just think of these posts as "watch out for this company, it's shady." I think that's pretty valuable to know. And let's be honest, Instacart could have pre

I just think of these posts as "watch out for this company, it's shady." I think that's pretty valuable to know. And let's be honest, Instacart could have preempted this blog post easily by just saying "sorry about that, we've refunded the fees and if you wish to cancel the service now that the terms have changed, we'll prorate it." I think the blog poster would have been happy with that. Instead they gave the classic "if" half-apology: "I apologize if for some reason you did not receive it." Not even trusting their customer that he really didn't receive the notice!