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I know of one person that publicly complained after contacting Instacart privately about the change in service: > the representative was defensive and used "w

I know of one person that publicly complained after contacting Instacart privately about the change in service: > the representative was defensive and used "we're a startup" as an excuse for the shift. https://twitter.com/jessiechar/status/315603016180973568 https://twitter.com/jessiechar/status/315603016180973568

evdawg 14y ago
I didn't know about this. Still, I was expecting a little longer of a communication with support-- 'escalation' or at least 'the ask' should have been done before the public shaming, in my mind. All I see now is a cordial and polite explanation from Instacart. Lets get real: outside of two $8 charges that he's not even asked to be reversed, this is exactly the same service that he describes as "great" in the same post.