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I think maybe my point wasn't clear enough, I agree with you. I was trying to point out that with experience you know where to start testing so you can focus on
by gav 14y ago
I think maybe my point wasn't clear enough, I agree with you. I was trying to point out that with experience you know where to start testing so you can focus on fixing the pain points that will have the biggest impact.
A/B testing is an important tool to aid optimization, but knowing where to focus your efforts is key. I have over a decade's worth of experience improving e-commerce conversion so generally my first step isn't introducing testing, but fixing the obvious things I know will have an impact because they always have an impact, e.g. fixing a confusing checkout; improving search and navigation; embarking on a data cleanup and improving product content, etc..
- PeterisP 14y agoWell, but that's exactly what A/B testing should be used for - instead of optimizing to a local optimum, you use it to verify if the 'new and improved' checkout or search or navigation is really an improvement, or is insignificant, or happens to make things worse. "The obvious things I know will have an impact" sometimes don't have an impact and sometimes have a negative impact. Experience makes the chances better, but nowhere near perfect.