6 ms·

I wouldn't think that they can change a contract mid way through without express consent. Maybe they're hoping it's small enough that no one will lawyer up?

blibble 14y ago
assuming it's like the UK you just fill in a form on government website, wait a few weeks, and your cheque arrives in the post https://www.moneyclaim.gov.uk https://www.moneyclaim.gov.uk
- bmeckel 14y ago
  Site says the person who wrote the post is from CA. In the US it's a bit more of a pain to deal with stuff like that. I would assume small claims court would be the way to go if they don't offer a refund, but I can't really say for sure.
  - dangrossman 14y ago
    A simple call to the card-issuing bank is likely all it takes to get your money back. Not receiving the service described is a valid chargeback reason.
- untog 14y ago
  assuming it's like the UK That's a pretty big assumption on Hacker News.
  - publicfig 14y ago
    Especially given that this company only operates in San Francisco and Palo Alto.
ds9 14y ago
Many companies' TOS say the company (but not the customer) is allowed to change the terms at any time. IMHO this ought to be illegal, but in USA it's called "the free market" and worshipped as an idol. Whoever is richer is more powerful and sets the terms of the contract (this is called "bargaining power"). The prevailing ideology deems all this perfectly just and fair, because everyone has the option to refuse to deal. The fact that trying to negotiate better terms means living as a hermit in the wilderness is unmentionable.
- drusenko 14y ago
  > Many companies' TOS say the company (but not the customer) is allowed to change the terms at any time. Actually if the TOS says that then it voids the TOS, as it's no longer a valid contract.
- gamblor956 14y ago
  Good news! It is illegal in the US for a company (or the customer) to unilaterally change the terms at any time. If either party to a contract attempts to change the terms, the other side can simply refuse to accept the new terms. In such case, the original contract will continue on until its original termination date/event. In sum, changes to a contract are only valid if both parties agree to it. That is, and has been, the law of the US and English-speaking countries for hundreds of years.
  - DannyBee 14y ago
    While mostly true (there are some exceptions not worth getting into, and inapplicable here), it's unlikely you'd get much, he'd get the 7.99 charges gone, and maybe the 99 bucks back (prorated until the point where this changed). They would be highly unlikely to order specific performance here, since money damages would compensate. Plus, you know, years of fighting plus legal costs :)
  - pekk 14y ago
    The result is that companies will find any mechanism available to obtain some sort of implied consent (your purchase indicates..) even if you have no awareness of the change
  - ds9 14y ago
    I think you missed the point of my comment. If the original contract didn't have the "we can change the terms anytime" term, then what you say would be true, and if one party then attempted to change the terms unilaterally later it would, theoretically, be unable to enforce the new terms on the customer. But my point was that in the original contract with the provider, there is a provision that, in order for you, the customer, to obtain the service, you have to agree to the contract term* which says that the company is allowed to unilaterally change the terms anytime, but the customer cannot do similarly. Then the company can impose any subsequent changes and the new version becomes legally binding. You may imagine this can't be true, but if you have a credit card, read the "fine print" and it's in there. That original provision, i.e. having to allow the vendor's unilateral power as a condition of dealing with the company, is what I was saying ought to be illegal, but in fact the whole economy today runs on this sort of "soft coercion" based on differences in bargaining power.
evandena 14y ago
I wonder if filing a credit card dispute would get anywhere.

blibble 14y ago

assuming it's like the UK you just fill in a form on government website, wait a few weeks, and your cheque arrives in the post https://www.moneyclaim.gov.uk https://www.moneyclaim.gov.uk

bmeckel 14y ago
Site says the person who wrote the post is from CA. In the US it's a bit more of a pain to deal with stuff like that. I would assume small claims court would be the way to go if they don't offer a refund, but I can't really say for sure.
- dangrossman 14y ago
  A simple call to the card-issuing bank is likely all it takes to get your money back. Not receiving the service described is a valid chargeback reason.
untog 14y ago
assuming it's like the UK That's a pretty big assumption on Hacker News.
- publicfig 14y ago
  Especially given that this company only operates in San Francisco and Palo Alto.

ds9 14y ago

Many companies' TOS say the company (but not the customer) is allowed to change the terms at any time. IMHO this ought to be illegal, but in USA it's called "the free market" and worshipped as an idol. Whoever is richer is more powerful and sets the terms of the contract (this is called "bargaining power"). The prevailing ideology deems all this perfectly just and fair, because everyone has the option to refuse to deal. The fact that trying to negotiate better terms means living as a hermit in the wilderness is unmentionable.

drusenko 14y ago
> Many companies' TOS say the company (but not the customer) is allowed to change the terms at any time. Actually if the TOS says that then it voids the TOS, as it's no longer a valid contract.
gamblor956 14y ago
Good news! It is illegal in the US for a company (or the customer) to unilaterally change the terms at any time. If either party to a contract attempts to change the terms, the other side can simply refuse to accept the new terms. In such case, the original contract will continue on until its original termination date/event. In sum, changes to a contract are only valid if both parties agree to it. That is, and has been, the law of the US and English-speaking countries for hundreds of years.
- DannyBee 14y ago
  While mostly true (there are some exceptions not worth getting into, and inapplicable here), it's unlikely you'd get much, he'd get the 7.99 charges gone, and maybe the 99 bucks back (prorated until the point where this changed). They would be highly unlikely to order specific performance here, since money damages would compensate. Plus, you know, years of fighting plus legal costs :)
- pekk 14y ago
  The result is that companies will find any mechanism available to obtain some sort of implied consent (your purchase indicates..) even if you have no awareness of the change
- ds9 14y ago
  I think you missed the point of my comment. If the original contract didn't have the "we can change the terms anytime" term, then what you say would be true, and if one party then attempted to change the terms unilaterally later it would, theoretically, be unable to enforce the new terms on the customer. But my point was that in the original contract with the provider, there is a provision that, in order for you, the customer, to obtain the service, you have to agree to the contract term* which says that the company is allowed to unilaterally change the terms anytime, but the customer cannot do similarly. Then the company can impose any subsequent changes and the new version becomes legally binding. You may imagine this can't be true, but if you have a credit card, read the "fine print" and it's in there. That original provision, i.e. having to allow the vendor's unilateral power as a condition of dealing with the company, is what I was saying ought to be illegal, but in fact the whole economy today runs on this sort of "soft coercion" based on differences in bargaining power.

evandena 14y ago

I wonder if filing a credit card dispute would get anywhere.