5 ms·

Bad press; simple fix is to grandfather the existing subs for 1 year and implement new policy on new subs. They should fix this before it blows up...

silencio 14y ago
They don't offer new subs anymore, and have not for a while. My boyfriend has Instacart Express while I don't and I was looking to sign up several months ago but was out of luck. Curiously enough, he has never actually been charged for the service but it's in his account. OP may want to check that too.. and for what it's worth, I know 3 people with Express that are all annoyed by this change. I think it's incredibly dumb to do this to your earliest adopters, since these three people are the ones that got me to try Instacart in the first place. At least give some kind of notice. If anything I'm kind of disgruntled by the all-over-the-place pricing, availability, and quality Instacart seems to be offering nowadays - $7.99 for under $35 deliveries (was VERY hard to find mention of this number anywhere other than on the delivery selection page until recently - even when reported in the press was mentioned as "deliveries from $3.99" which was the usual line that also included the faster delivery service for, iirc, $15), $3.99 for over, free delivery ranging from, I don't know, $50 to $70 spent depending on the weekend, no mention of when deliveries are unavailable for the rest of the night, mistakes made when picking items... I want to love the service but after a point it's kind of just like... for $7.99 and the markup on most items to be delivered tomorrow morning because they're all out of slots a few hours early, I can just grab a Zipcar or walk and get exactly what I want from the markets I want (e.g. bi-rite). I hope Instacart improve quickly.
- eridius 14y ago
  I was eventually charged for the express, around the same time as they implemented the pricing changes. I also never got an email. Curiously, my instacart express membership lasts from when I first signed up, not when I got charged, but the picture attached to the article shows March 20, 2013 as the start date there. At the same time the author says he signed up "last year". So I'm a bit confused.
  - calebio 14y ago
    I signed up last year for Express and it renewed (automatically) on the date that the screenshot shows. It's just showing the current active subscription. Sorry for the confusion.
calebio 14y ago
I fully agree and would be happy with this solution. I am however more concerned that I am not the only person affected by this changed nor was the only person that didn't receive "notification" of this change.
angryasian 14y ago
I don't think the thats even the issue. There are two issues. First the issue is the company authorizing charges without first notifying the user that they made changes and will be charging their card without notification. Second not following through on the original agreement. Why would anyone want to continue to work with this company knowing they will just do this in the future and hope to get away with it ?

silencio 14y ago

They don't offer new subs anymore, and have not for a while. My boyfriend has Instacart Express while I don't and I was looking to sign up several months ago but was out of luck. Curiously enough, he has never actually been charged for the service but it's in his account. OP may want to check that too.. and for what it's worth, I know 3 people with Express that are all annoyed by this change. I think it's incredibly dumb to do this to your earliest adopters, since these three people are the ones that got me to try Instacart in the first place. At least give some kind of notice. If anything I'm kind of disgruntled by the all-over-the-place pricing, availability, and quality Instacart seems to be offering nowadays - $7.99 for under $35 deliveries (was VERY hard to find mention of this number anywhere other than on the delivery selection page until recently - even when reported in the press was mentioned as "deliveries from $3.99" which was the usual line that also included the faster delivery service for, iirc, $15), $3.99 for over, free delivery ranging from, I don't know, $50 to $70 spent depending on the weekend, no mention of when deliveries are unavailable for the rest of the night, mistakes made when picking items... I want to love the service but after a point it's kind of just like... for $7.99 and the markup on most items to be delivered tomorrow morning because they're all out of slots a few hours early, I can just grab a Zipcar or walk and get exactly what I want from the markets I want (e.g. bi-rite). I hope Instacart improve quickly.

eridius 14y ago
I was eventually charged for the express, around the same time as they implemented the pricing changes. I also never got an email. Curiously, my instacart express membership lasts from when I first signed up, not when I got charged, but the picture attached to the article shows March 20, 2013 as the start date there. At the same time the author says he signed up "last year". So I'm a bit confused.
- calebio 14y ago
  I signed up last year for Express and it renewed (automatically) on the date that the screenshot shows. It's just showing the current active subscription. Sorry for the confusion.

calebio 14y ago

I fully agree and would be happy with this solution. I am however more concerned that I am not the only person affected by this changed nor was the only person that didn't receive "notification" of this change.

angryasian 14y ago

I don't think the thats even the issue. There are two issues. First the issue is the company authorizing charges without first notifying the user that they made changes and will be charging their card without notification. Second not following through on the original agreement. Why would anyone want to continue to work with this company knowing they will just do this in the future and hope to get away with it ?