“All they did was ask why it was medically necessary” If he had explained all the ins and outs of his illness, then what? Are they in any position to judge the

“All they did was ask why it was medically necessary” If he had explained all the ins and outs of his illness, then what? Are they in any position to judge the necessity of him drinking sugar water? If not, what's the use of explaining it to them? They should know their own rules and act accordingly. It's unacceptable for them to make someone wait for 20 minutes while they look up what they should already know.