- Too many clicks to have the same results. (Canned responses are +60% of the work and have no shortcut !?!) - Copying the email of the sender requires too man

- Too many clicks to have the same results. (Canned responses are +60% of the work and have no shortcut !?!) - Copying the email of the sender requires too many actions (you can no more <ctrl>+c it simply. We often need that to do some checks in an other application) - Bugs - The size of the Windows is way too small (We often send detailed procedures which are long. Shorter = user lost or more questions) - ...