I work at SugarCRM and we use our own product to handle cases. I do know that there is Zendesk integration which has been quite popular too (assuming you might

I work at SugarCRM and we use our own product to handle cases. I do know that there is Zendesk integration which has been quite popular too (assuming you might also be thinking about CRM; just throwing that out there) http://www.zendesk.com/product/features/sugarcrm http://www.zendesk.com/product/features/sugarcrm