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One popular startup has been emailing me every couple days since I signed up a week or two ago, asking me if I'm having trouble getting started and suggesting s
by evan_ 14y ago
One popular startup has been emailing me every couple days since I signed up a week or two ago, asking me if I'm having trouble getting started and suggesting some simple ways to start using their service today. That's great, but I have already started using it successfully.
Every time I get a new email I start to draft a "please don't bug me about this any more" reply, but I decide not to send it because I don't want to get on the radar of their sales staff. The only email I hate worse than spam is email from salespeople.
- pkrein 14y agommm, yes this is the advantage of targeting users. if they're already set up, then the startup you mention should be sending them the next level of helpful email... or no email at all. the cool thing is that the companies mentioned in the article all let you do this kind of targeting really easily.
- chexton 14y agoChris from Vero here - totally agree. That's one of the big benefits of Vero and the other guys: a typical autoresponder (think Mailchimp) is hard to 'cancel' but it's easy to setup different flows with Vero depending on where a customer is in your product's lifecycle!