somewhere around 95% of the 37s fanboys comments I have read in between the last 3 threads are seemingly oblivious to what get satisfaction actually provides 1

somewhere around 95% of the 37s fanboys comments I have read in between the last 3 threads are seemingly oblivious to what get satisfaction actually provides 1. there are the small companies who would like and out of the box solution for their support to save them time / money 2. there are the large companies that have terribly supported products and the community generally has to replace them, their official support channels are usually private (so they only help 1 person), or very heavily moderated to the point where they are just a pr exercise and of very little use. (remember creative?) the idea that companies can ban users from provided the support that they should rightly be doing themselves is just plain ridiculous