If GS really highlighted the unofficial part and also linked to official support pages then companies with good support and / or people who are neutral on wheth

If GS really highlighted the unofficial part and also linked to official support pages then companies with good support and / or people who are neutral on whether the company is ignorant or unresponsive get the check out the official support forums first and won't be confused about the nature of the GS page. People who have already something against the support offered by ShittyCorp will stick around and use the unofficial support provided on GS - why on earth would they follow a link that they know would be unhelpful? It's only a problem if you assume a staggering amount of stupidity on the part of the target market. As long as ShittyCorp doesn't have the option of making the GS page automatically redirect to the useless support pages all is good.