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"2. Jason, no matter how angry he is/was, should have NOT used a public forum for dealing with this issue immediately." The funny thing is, the same could be s
by smoody 18y ago
"2. Jason, no matter how angry he is/was, should have NOT used a public forum for dealing with this issue immediately."
The funny thing is, the same could be said for people using GS for airing their grievances. A company that hosts a public forum that solicits features/changes/complaints from people can't seriously expect someone to use a private channel to suggest features/changes/complaints, can they?
That's downright hypocritical in my book.
- batasrki 18y agoThey can, if they respond to those complaints/support requests in a timely manner. The only way GS makes sense is if you've tried to contact a company in order to register a complaint and were not successful: 1) You got a generic e-mail back, knowing that your issue will never be looked at. 2) The company does not have any sort of contact information available on their site. If users of GS register complaints there, GS should forward those complaints to the company in question. That makes sense to me. If GS does not do that, then that's a problem. However, that does not mean that you can air your grievance with them publicly until all other means have failed. It's logical, no?