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Classic Spotify. Extending to new markets while neglecting the problems and concerns of their existing user base. I've been a Spotify user since before they wer
by JangoSteve 14y ago
Classic Spotify. Extending to new markets while neglecting the problems and concerns of their existing user base. I've been a Spotify user since before they were in the US (using a proxy), and have been a paying customer ever since they expanded to the US.
To see how bad the problem is, check out the reviews for their Android app [1]. For years they've released update after update for Android, adding new features and breaking old ones, without addressing the #1 feature request by Android users (many of them paying customers): landscape mode. I've been playing Spotify in my android dock (home and car) by tilting my head 90 degrees to scroll and navigate for a long time. Makes for a fun driving experience.
Android users have been getting so frustrated, I've seen a few saying to the effect of, "I'm editing my review to remove a star every time you release a new update without landscape mode." Needless to say, there are lots of 1-star reviews. It's actually a ritual for me now. Every time they release a new update, I like to see what obscure feature they were able to think of this time (usually something like "Added Portugese language support" (no offense to existing users who actually did request this)), and then go read all the new reviews from pissed off users. I'm pretty sure Spotify must have an internal bet going to see how long they can go before adding and fixing the features their existing users are actually asking for.
My point to all this? Yeah, this announcement sounds about right.
[1] https://play.google.com/store/apps/details?id=com.spotify.mobile.android.ui&feature=nav_result#?t=W251bGwsMSwxLDMsImNvbS5zcG90aWZ5Lm1vYmlsZS5hbmRyb2lkLnVpIl0 https://play.google.com/store/apps/details?id=com.spotify.mo....