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Their most recent desktop update is a total disaster, their support services are wholly incapable of responding to email in any decent fashion, they still do no

by criley 14y ago

Their most recent desktop update is a total disaster, their support services are wholly incapable of responding to email in any decent fashion, they still do not provide release notes... Seriously, go read the community forum response to their recent updates. Unmitigated disaster might be an overstatement for how poorly they're launching updates. Spotify, you're already overextended. Your staff categorically cannot keep up with what you're asking. Your software is stretched and bugs are flooding in. Each release is introducing MORE broken features and half-baked implementations of last years catch-phrases. Please, Spotify, stop expanding and start fixing. I've been a loyal customer for some time but I will leave and I will take my money to a company that is actually capable of releasing working desktop software on a schedule...

mkr-hn 14y ago
The web player (currently in beta) is much better. I don't even use the desktop version anymore. I'd guess they gave up on the desktop client to focus on the web and mobile.
- k-mcgrady 14y ago
  I hope they start to shift focus back. I don't know why anyone would use the website when there is a desktop app available that responds to media controls on the keyboard. I started using Rdio and never use the website. Spotify's site is definitely better than the dekstop client but I don't see why anyone wants it on the web.
  - mkr-hn 14y ago
    I didn't think anyone used those keys. My current keyboard doesn't even have them. There's no technical reason a web app couldn't support it, but I don't know how standard the scancodes are.
    - untog 14y ago
      There's no technical reason a web app couldn't support it There is- the media keys work no matter what application you're currently focused on. A webapp couldn't do that, unless Chrome extensions allow you to do something weird. And a web version is far more convenient than a desktop one- you can just load it up anywhere. Spotify's desktop app has slowly got slower and more resource-hungry.
      - k-mcgrady 14y ago
        >> "And a web version is far more convenient than a desktop one- you can just load it up anywhere" I just use the mobile app when I am away from my own computer.
    - ersii 14y ago
      I have a laptop and I use the multimedia keys.
  - natem345 14y ago
    Spotify has always responded to my media keys in a buggy fashion. Sometimes I have to press play/pause twice to get a response. Almost every time I pause with the keyboard, it resumes playing by itself about 5 minutes later--highly annoying.
    - criley 14y ago
      I just realized my media key for "skip to next" was double registered by Spotify, so it would always skip the next song and move to the third. It took a few truncated albums to figure that out...
orta 14y ago
+1 - I've been a subscriber for 2 years and it feels like it's becoming less and less and less about the music. I built the first iOS app with their API ( http://mixtapesapp.com http://mixtapesapp.com ) and have been debating porting it to Rdio just so I can switch myself.
daigoba66 14y ago
Check out Rdio. It's a super simple UI, focused on the music, and more importantly IT WORKS. The only downside is that their catalog is missing a few exclusives that Spotify was able to get.
- 2mur 14y ago
  This. Rdio is great.
res0nat0r 14y ago
What are the problems you are having? All of the upgrades on OSX have been fine to me, no crashes at all. I also like the new version that lets you easily follow other users, thats how I've discovered a lot of good new music.
jiggy2011 14y ago
I agree, early versions of spotify felt like a jukebox application that happened to pull songs from the internet. New versions feel like a half baked social network.

by criley 14y ago

mkr-hn 14y ago

The web player (currently in beta) is much better. I don't even use the desktop version anymore. I'd guess they gave up on the desktop client to focus on the web and mobile.

k-mcgrady 14y ago
I hope they start to shift focus back. I don't know why anyone would use the website when there is a desktop app available that responds to media controls on the keyboard. I started using Rdio and never use the website. Spotify's site is definitely better than the dekstop client but I don't see why anyone wants it on the web.
- mkr-hn 14y ago
  I didn't think anyone used those keys. My current keyboard doesn't even have them. There's no technical reason a web app couldn't support it, but I don't know how standard the scancodes are.
  - untog 14y ago
    There's no technical reason a web app couldn't support it There is- the media keys work no matter what application you're currently focused on. A webapp couldn't do that, unless Chrome extensions allow you to do something weird. And a web version is far more convenient than a desktop one- you can just load it up anywhere. Spotify's desktop app has slowly got slower and more resource-hungry.
    - k-mcgrady 14y ago
      >> "And a web version is far more convenient than a desktop one- you can just load it up anywhere" I just use the mobile app when I am away from my own computer.
  - ersii 14y ago
    I have a laptop and I use the multimedia keys.
- natem345 14y ago
  Spotify has always responded to my media keys in a buggy fashion. Sometimes I have to press play/pause twice to get a response. Almost every time I pause with the keyboard, it resumes playing by itself about 5 minutes later--highly annoying.
  - criley 14y ago
    I just realized my media key for "skip to next" was double registered by Spotify, so it would always skip the next song and move to the third. It took a few truncated albums to figure that out...

orta 14y ago

+1 - I've been a subscriber for 2 years and it feels like it's becoming less and less and less about the music. I built the first iOS app with their API ( http://mixtapesapp.com http://mixtapesapp.com ) and have been debating porting it to Rdio just so I can switch myself.

daigoba66 14y ago

Check out Rdio. It's a super simple UI, focused on the music, and more importantly IT WORKS. The only downside is that their catalog is missing a few exclusives that Spotify was able to get.

2mur 14y ago
This. Rdio is great.

res0nat0r 14y ago

What are the problems you are having? All of the upgrades on OSX have been fine to me, no crashes at all. I also like the new version that lets you easily follow other users, thats how I've discovered a lot of good new music.

jiggy2011 14y ago

I agree, early versions of spotify felt like a jukebox application that happened to pull songs from the internet. New versions feel like a half baked social network.