4 ms·
The point of Get Satisfaction is to give people a way to corral ignorant and unresponsive companies into taking action. This a good thing. Concomitant with doin
by bonaldi 18y ago
The point of Get Satisfaction is to give people a way to corral ignorant and unresponsive companies into taking action. This a good thing. Concomitant with doing that, though, is a bit of extra work for responsive companies who are already good at support.
Fried's demands about unofficial badging and so on would destroy the good that GS does. If he can emblazon the page with UNOFFICIAL and LOOK HERE FOR SUPPORT, then what's to stop ShittyCorp from doing the same and pointing people to their own useless support pages?
To an extent, GS has to subvert the official support pages, otherwise it doesn't work. Fried's real argument is "this whole business model annoys me", but instead of just admitting that, he's going on about badges and design.
- inklesspen 18y agoSo, you're saying 37signals should expend their own energy to help GetSatisfaction's business model succeed, simply because their competitors don't have good support? Sounds asinine to me.
- dave_au 18y agoIf GS really highlighted the unofficial part and also linked to official support pages then companies with good support and / or people who are neutral on whether the company is ignorant or unresponsive get the check out the official support forums first and won't be confused about the nature of the GS page. People who have already something against the support offered by ShittyCorp will stick around and use the unofficial support provided on GS - why on earth would they follow a link that they know would be unhelpful? It's only a problem if you assume a staggering amount of stupidity on the part of the target market. As long as ShittyCorp doesn't have the option of making the GS page automatically redirect to the useless support pages all is good.