People are not idiots It sounds to me like you have not worked in tech support. Considering that GS is a hosting site for tech support forums, my opinion is t

People are not idiots It sounds to me like you have not worked in tech support. Considering that GS is a hosting site for tech support forums, my opinion is that they should be as close to idiot-proof as possible. For some reason, in my estimation a financial one, they are not.