I don't agree with anyone who has replied here. The public rant equivalent to shouting through a megaphone, while 80,000 people who might have their own, smalle

I don't agree with anyone who has replied here. The public rant equivalent to shouting through a megaphone, while 80,000 people who might have their own, smaller megaphones intently listen. There was no need for this, unless the private e-mail did not resolve the problem. Refer back to what Sarah said. The user who had a problem with 37Signals created the initial page. How is this GetSatisfaction's issue and more importantly, how is it a justification for publicly slamming another business?