Reposting my comment from the post itself: "@Tom: “why call them out so publicly on it, did you try an email and that failed? Why do it so angrily and so publi

Reposting my comment from the post itself: "@Tom: “why call them out so publicly on it, did you try an email and that failed? Why do it so angrily and so publicly?” This is such a weak claim, that pointing out things on blogs rather than keeping them private is somehow wrong. A) If you, as a company, are doing something that is arguably wrong, underhanded, etc., it is entirely fair game to be called out on that in public. The best analogy I can come up with at the moment is, it’s like being angry at whistle blowers for going public instead of solely trying to resolve the issue inside the company. Tobacco, Enron, etc. B) Doing stuff in public - and getting the momentum of other people behind you - gets things done a lot faster than being pissed in private does. It’s also a lot more transparent, which is a part of what the web is all about. We all open up criticism of ourselves from anybody and everybody through blog comments, it’s totally natural to do the same through blog posts."