Users end up on GS because of a Google search. Does that necessarily mean that they looked for and couldn't find a proper support channel first? I don't think s

Users end up on GS because of a Google search. Does that necessarily mean that they looked for and couldn't find a proper support channel first? I don't think so. I'm sure there are plenty of people (me included) who google first, and navigate the site to a support page as a last resort.