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Because acting this way assures that the problem will be noticed and acted upon. Private letter would achieve nothing at worst and maybe some tweaks to 37signal
by rimantas 18y ago
Because acting this way assures that the problem will be noticed and acted upon. Private letter would achieve nothing at worst and maybe some tweaks to 37signals page on GS at best. Customers of the other companies would get the same confusing message making it easy to take GS pages as official support.
As you can see I don't believe in GetSatissfaction "mistakes". All the design decisions (which eventually led to the trouble with 37s) they took look very logical.
- tptacek 18y agoAlso, because maybe Fried doesn't give a shit about whether GS gets their act together (as long as they fix the page), but does care that the 100 other startups that have the bright idea of grabbing 37signals logos have some idea that they're going to get smacked down for doing that.
- gry 18y agoI wonder how the discussion would've been had Jason used GS' site itself to note concerns. It'd be a sanctioned and public forum. Would people be discussing public vs private airing of grievances? Probably not.
- Semiapies 18y agoOne of Fried's original points was that they didn't want to run a duplicate support site just because another company wanted to make money off of them.
- tptacek 18y agoYou're right. And again, this whole "public" vs "private" thing is nonsense; 37s is complaining about a very public offense commited by GS for profit. Live by the sword, die by the sword.