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Another problem not mentioned is this business model doesn't scale well for the companies it targets. It isn't just Get Satisfaction's pages you have to check.
by mhp 18y ago
Another problem not mentioned is this business model doesn't scale well for the companies it targets. It isn't just Get Satisfaction's pages you have to check... it's UserVoice's as well, and I'm sure there are others.
If people have a problem or a feature request and I don't choose to use those businesses, shouldn't it be the burden of those business (and not me) to make that clear to my customers if they inadvertantly end up there? Otherwise I have to sign up with them, or at least check their sites regularly...
- Semiapies 18y agoThat's the blackmail aspect for this niche, if not properly and ethically handled. "Hey, we've set up a page to catch unhappy customers. Better pay us time and/or money or we'll get them good and pissed-off at you."
- simonk 18y agoMost places like Uservoice only the site owner can sign-up.