Getting a reaction from supporters and an apology from the rant-target is gratifying. That's the motivation of this post. Self-gratification. I've got to admit

Getting a reaction from supporters and an apology from the rant-target is gratifying. That's the motivation of this post. Self-gratification. I've got to admit, I've done this before to a much larger company than GetSatisfaction with a much smaller blog than 37signals' and this was part of my motivation for doing so. I don't understand why you weren't upmodded more, you were 100% correct on this point.