Their lack of transparency is not a new problem. I had a problem with their API and it took days for them to even acknowledge that I had even emailed them abou

Their lack of transparency is not a new problem. I had a problem with their API and it took days for them to even acknowledge that I had even emailed them about it. I doubt they will be around for much longer. When it comes to money, customer service must be the first priority even if it is to say "sorry".