From my viewpoint, it wouldn't have been a huge deal if Adobe didn't offer a download version of software purchased on DVD. That's understandable, IMO. What is

From my viewpoint, it wouldn't have been a huge deal if Adobe didn't offer a download version of software purchased on DVD. That's understandable, IMO. What is maddening about this is that the answers you receive may vary based on the support channel you use. That's more than a little crazy, and Adobe isn't alone. I suspect that for a lot of companies, "Live Chat" isn't as much about helping customers as it is avoiding the costs associated with a phone-based call center. Chat agents can chat with multiple customers at once, because chat users are more tolerant of delays that would drive call in customers to hang up.