5 ms·

I don't get how people are missing the point of the article. Its about how untrained their chat support is, not about buying an external DVD drive vs not buying

• jschuur 14y ago
  On the other hand, it's entirely likely that the next company will have untrained phone support and better trained chat support. Or that the same chat support might have solved his problem right away, had he spoken to a different rep. Support is always a huge crap shot.