"She," actually. And she is the owner of a company that benefitted from SendGrid's unfortunate circumstances. Being the owner of such a service, what she saw ot

"She," actually. And she is the owner of a company that benefitted from SendGrid's unfortunate circumstances. Being the owner of such a service, what she saw other competition doing disturbed her. So she wrote about it. Although Postmark did receive an uptick of signups, they didn't take the opportunity to market against SendGrid as an unreliable service, because they know there is no 100% reliable service, anywhere, ever.